Delivery & Returns
Telephone Helpline : 01252 733476
Store Hours: Monday to Saturday 9.30am to 5.30pm. Sunday Closed.
Design and Build
With the aid of the visualiser we can help with the design structure of your modular furniture. We also offer a service where we can build your furniture free of charge. This service will save you time and the stress of dealing with flat-pack furniture.
Due to transporting logistics we can only offer this service to post codes within London and the South East of England. This service applies to orders over £500. Please check with the store for further details.
Free Delivery
We appreciate that larger modular systems can be expensive. So at Colours we offer a discount break for orders over £5000. A discount of 5% will be deducted from an order at this level. Discounts can not be applied to built deliveries.
Also delivery is free for orders over £750 (UK mainland only), please read on or call our store in Farnham 01252 733476 for further details.
Delivery
If your items are in stock all orders can are dispatched within 48 hours of receiving your order - the standard delivery from our couriers is 2/3 working days, for larger orders we may confirm by phone if this is convenient for you and if not arrange a suitable date for a delivery.
If the packaging of your delivery is in any way damaged or appears to have been tampered with please either refuse the item or sign for the package marking it as damaged. A signed delivery is an acceptance that you are happy to receive the package in its present state and we then have no redress with the couriers for compensation. We will of course endeavour to rectify any problems with the couriers on your behalf. Your statutory rights are not affected by this. Damaged or incorrect items or deliveries must be reported to us within 7 days from receiving your purchase.
If your items are not in stock we will add it to our next order - approximate delivery time is 4 weeks from Italy, although specialized orders may take a little longer. Heavier items such as the Desk, Cubika and the V12 may incur a surcharge if delivery is to be made outside our own delivery service areas in the South East and we have to use a third-party courier company who specializes with these heavier weights. Highlands and Islands may also incur a small surcharge.
Split orders for the furniture modules and larger storage containers may require a further carriage charge. This has had to be introduced due to the nature and weight of these items that require specialist packaging and carriage costs. The breakdown is set out below.
Please call your order through on 01252 733476 during regular store hours if you prefer or to ask any questions.
Post & Packaging for UK Mainland (excludes Highlands and Islands) .
The cost of delivery is
calculated by the value of your order;
Items Totalling under £50.00 - the carriage is £3.95
Items Totalling under £500.00 - the carriage is £5.95
Items Totalling over £500.00 - the carriage is free £0.00
For Europe and the rest of the World. There may be a small carriage surcharge for Eastern European,Spain and Scandinavian countries and Island Nations were sea freight is applicable.
Standard approx. 6-10 working days. Delivery cost to be quoted by a Colours representitive.
The cost of delivery to
Europe is;
Items Totalling under £100.00 - the carriage is £14.00
Items Totalling under £350.00 - the carriage is £35.00
Items Totalling under £750.00 - the carriage is £50.00
Items Totalling over £750.00 - the carriage is £100.00
Satisfaction guarantee
If you are not totally satisfied with the quality of these goods for any reason, return them within 14 days and we'll exchange them or refund your money if they are at fault. This applies to furniture that have remained in their packaging. We can only accept items that have not been used or altered. Furniture that may have been damaged in transit will require an image to be forwarded to Colours so we can analysis the quickest options in order to resolve this problem for you. Please notify us of any damages within 7 days of receipt, we are unable to address damage issues after this period. During the Christmas season, we will extend the returns policy if the products you would like to return were a gift. We may require you to complete a returns/claims form supported by images to ascertain the nature and best procedure to deal with claims of transit damages or manufacturing faults.
Returning the goods
Please request a returns
form by e-mail and we will reply with this document for you to complete and
to reconfirming your delivery address if for an exchange. We recommend you use
the courier company 'Parcel 2 go' to organize your collection. There is 14 day
returns period. Return items should be sent to:
Colours.Ltd.
Unit 2 Lion & Lamb Yard
Farnham
Surrey
GU9 7LL
U.K
We recommend that you return items via registered mail or Parcel 2 Go. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. We can not accept retuned items of furniture that have been constructed (in part or whole) and drilled to your specific design. Please be sure you are happy with the design of your modular structure before we build as once they are constructed it is difficult to alter when completed.
We can not accept retuned items of furniture that have been built or altered. Should you be sent a faulty item, we will of course exchange or reimburse you fully including the return postage.
Please feel free to talk to any of our Lazzari advisors to clarify any of the above points. If you wish we can arrange a courier to return items on your behalf. The store contact details are below for further information.
Telephone: 01252 733476. info@colours.ltd.uk
