Legal Identity
The Colours Group of Companies is the trading name of Colours Ltd.
The site is owned and operated by Colours.Ltd, registered in England and Wales, Company Registration no. 01980230. Vat no. 415 242583
The registered office is Unit 2, Lion and Lamb Yard, Farnham, Surrey. GU9 7LL and has been trading since 1986.
Liability Disclaimer
Colours.ltd total liability for any claim howsoever shall not exceed the price of the goods supplied by Colours to the customer. Colours shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. Colours cannot accept any liability for a failure to comply with instructions specifically stated in the catalogue. Your statutory rights are not affected by this statement.
Colours endeavours to check the accuracy of the information on this site. However, Colours does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.
Prices
Prices are correct at time of publishing, are valid until 1st September 2016 and include VAT where applicable.
It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
Portrayal of Products
While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependant on the calibration and settings of individual screens.
Copyright
All rights, including copyright, for this website are owned by or licensed to Colours. Ltd.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Colours Ltd.
You may not modify, distribute or re-post anything on this website for any purpose.
Safety Regulations
All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.
Availabilty
All items are subject to availability.
We will inform you as soon as possible if goods you have ordered are not available.
Returns
If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.
Return an item within 14 days in perfect condition complete with original packaging and we will be happy to refund the original price of the item or send you an exchange. Any claims or errors should be notified to us in writing/e-mail/phone within a 7 day period. This does not affect your statutory rights.
Please note that personalised items can only be returned or exchanged if faulty.
Please complete the Exchange & Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item.
You are responsible for any returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
We can not accept retuned items of furniture that have been constructed (in part or whole) and if drilled to your specific design. Please be sure you are happy with the modular structure you prefer before we build as once they are constructed it is difficult to alter when completed.
We regret that postage, packing and insurance are direct costs and cannot be refunded.
Returns and exchanges will be processed as soon as possible after arrival and within a 14 day period.
Website
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
Colours. Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
Colours. Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Security
Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
For further verification look for the yellow padlock in your browser as you checkout.
Data Protection & Privacy Policy
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
Information we hold:
If you have shopped with us we will hold your name, address, telephone number, email address and credit card details. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email info@colours.ltd.uk with unsubscribe in the subject field.
We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)
Information we use:
We use the information we hold on your records for operational purposes; for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
All the information we hold is used to improve your customer experience.
Any successor to Colours may use your information on the same basis.
We also use the information to keep you up to date with Colours; mailing new catalogues and sending emails as appropriate.
We do not make our mailing list (postal and email) available to any other companies.
For purposes of quality control and training, calls and emails may be monitored.
Jurisdiction
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
Any other questions?
If you have any questions on any aspect of Colours please contact us:
Email: info@colours.ltd.uk
Phone: 01252 733476
We will endeavour to respond back to you within one working day.
Thank You.
Colours.ltd
Unit 2 Lion and Lamb Yard,
Farnham.
Surrey
GU9 7LL
